Sometimes the moments the promote the most healing are not the conversations and actions that occur in every healthcare facility but in the quiet moments in between that matter. Jason A. Wolf, Ph.D., President of the Beryl Institute, writes in his blog that it is not simply to focus on noise reduction, but to create environments that promote listening and emphasizing the moments of silence as critical to the patient experience.
“When we take the time to listen for needs, understand pains, work to connect with the human standing across from us that most of all wants to be heard, great things can and do happen.”
Patient experience is often solved with things healthcare facilities do and say, but Dr. Wolf argues that the moments in between these things are the most sacred. The art of silence should not be overlooked when striving for better outcomes of the patients and their families.
The Patrick Dempsey Center for Cancer Hope & Healing