Some healthcare providers have overlooked the first part of the patient’s experience and research has shown that it affects the perceived quality of care. The Journal of Environmental Psychology published a study, Perceived Quality of Care: The Influence of the Waiting Room Environment, that investigated the effect of the physical environment of the waiting room on the perceptions of the quality of care of the physician.
The results indicate that the perceived quality of care was greater in waiting rooms that were nicely furnished, well-lighted, contained artwork, and were warm in appearances. Waiting rooms that had outdated furniture, were dark, contained no artwork or poor quality reproductions, and were cold in appearance received lower rates.
The Scott Coopersmith Stroke Awareness Family Waiting Room at Florida Hospital Orlando.